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What do I do if I've forgotten my password?

If you use a Hotmail or msn.com e-mail address with MSN Messenger, please click here for instructions on how to reset your password.

If you are using a different e-mail address, please follow the instructions below to reset your password:

1. Go to the .NET Passport website: http://www.passport.com

2. Click the Reset your password link on the right-hand side of the page.

3. Type your e-mail address into the E-mail Address field.

4. Enter your country/region and wait a few seconds for the page to refresh.
5. Click Continue.
6. Click the link that reads Continue resetting your password.

7. Read the relevant information on the page and click the Send E-mail button. This will send an e-mail to your e-mail address that you use with MSN Messenger. This e-mail will contain further instructions to reset your password.

8. Click the Continue button.

If you experience difficulty when trying to reset your password, please click here to contact .NET Passport Services for further assistance.

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