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Membership: Frequently asked questions

Below is a list of common questions asked by customers about our membership program.


How much does it cost to join?
ninemsn membership is totally FREE! Why not read more about member benefits and become a member now.

How do I cancel my membership?
For instructions on cancelling your ninemsn Membership account, please click here. Please note, the information on this page relates to general membership on the ninemsn site, not membership to specific areas of ninemsn (such as ninemsn Personals, Investor, etc.). For assistance with these other areas of the site, please see our Contact Us pages and contact the relevant section directly.

What is 'Newsletter Error Number = 26'
This kind of error is associated with submitting too many newsletters. We are working on resolving this, however in the short term you can try it again by only selecting a couple of newsletters. Once you have gone through the registration, you can add additional newsletters from within your personal page by clicking "Edit my newsletters".

What is 'Newsletter Error Number = 17'
This kind of error is associated when there was a problem submitting your newsletter request. You can try it again by clicking "Back" and submitting again. Alternatively hitting "refresh" to try and post your request again.

Do ninemsn members get discounts?
As a ninemsn member you are entitled to a number of member benefits. Please read more on our member benefits page.

What do you do with my personal details?
ninemsn never passes your personal details to a third party organisation without your explicit consent. Read more about our market-leading privacy policy.

How can I update my personal information?
You can edit your personal details from within your personal page. Read more about changing your personal profile.

Do I have to become a member to use ninemsn?
It is not compulsory for you to be a member of ninemsn. However there are a number of benefits that are only available to members. If you would like more information about joining ninemsn, take a look out our member benefits.

What's the difference between ninemsn membership and a Passport?
ninemsn uses Microsoft Passoport as its sign-in mechanism. Therefore Passport is merely the technology to enable you to be identified and access members-only areas on ninemsn.

Can I become a ninemsn member without getting a Hotmail address?
You can become a member of ninemsn without having a Hotmail address, but you must have a Passport log-in. You can find out more information on becoming a ninemsn member on our membership site.

How secure is your service?
The security of your personal information is paramount. Since ninemsn is using Passport to authenticate members, it uses powerful Internet security technologies to prevent unauthorised people from accessing your personal profile. All data is secured by using the latest 128-bit encryption technologies.

What do I do if I share the computer with someone?
If you are using a public or shared computer (such as in a library or cyber cafe), do not select the "Sign me in automatically" option when you sign in. For added security, we also recommend that you click the button when you have finished (usually located in the top-right corner of the page).

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